Returns and Exchanges Service: Compliance Guaranteed, Simplified Process

We comply with the *Consumer Rights Protection Law of the People's Republic of China* and relevant regulations for cross-border e-commerce, providing 

"7-day no-reason return and exchange" and "free return and exchange for quality issues" services. The following policies apply to domestic and cross-border orders respectively:

(I) Conditions for Returns and Exchanges

1. 7-day no-reason return and exchange (domestic)

The goods are intact, unused, and do not affect resale (excluding fresh produce, customized items, and intimate apparel).

Application must be submitted within 7 days of receipt, and the product packaging, accessories, and invoice must be complete.

2. Return and exchange for quality issues (domestic/cross-border)

The goods have quality issues such as damage, malfunction, or serious discrepancies with the description.

Provide actual photos/video evidence and apply within 15 days of receipt.

3. Cross-border no-reason return and exchange

Cross-border orders that support PayPal payment (excluding fresh produce, food, and customized items).

14 days after receipt. Applications must be submitted within one day. Goods must be unopened and in resalable condition. Return shipping costs will be borne by the customer.

(II) Return/Exchange Process

**Application Initiation:** Log in to your online store account, go to "My Orders," find the target order, click "Apply for Return/Exchange," select the reason for return/exchange 

(e.g., quality issue, unsuitable size), upload relevant evidence (if any), and submit the application.

**For cross-border orders, please specify whether customs clearance and tax refund are involved. Customer service will assist in providing the necessary documents for return 

shipping.

**Review and Processing:**

Domestic orders: Customer service will review within 24 hours. After approval, a return address and return instructions will be sent.

**Cross-border orders: Customer service will review within 48 hours. After confirming the feasibility of return shipping, a domestic return address will be provided 

(the customer will bear the international return shipping costs).

**Returning Goods:** Return the goods to the address provided by customer service. For domestic orders, it is recommended to choose logistics such as SF Express or JD 

Logistics (shipping costs are borne by the customer, but reimbursement may be made for quality issues later). For cross-border orders, a logistics channel that supports 

international shipping must be selected.

**After returning the goods, fill in the tracking number on the order page for customer service to track the return shipment.** Refund/Exchange Completed: After receiving 

and inspecting the returned goods, the merchant will process the refund (returned to the original payment account) or exchange the goods within 72 hours for domestic 

orders; For cross-border orders, the refund will be completed within 1-3 business days (returned to the PayPal account at the exchange rate at the time of payment). For 

exchanges, the logistics and customs clearance time will be recalculated. (III) Notes on Return and Exchange Services: Returns and exchanges are not supported in the following 

situations: Used or opened goods that affect resale; Fresh produce, food, and intimate apparel (such as underwear) without quality issues; Customized goods (made according 

to user requirements); Goods damaged due to personal reasons; Refund arrival time depends on the payment channel (WeChat/Alipay usually takes 1-3 business days, 

PayPal cross-border refunds take 3-7 business days); When returning or exchanging goods due to quality issues, the original packaging, accessories, and invoice/transaction 

voucher must be retained, otherwise it may affect the review results. IV. Service Guarantee and Consultation Methods

* **Full-Process Guarantee:** From order placement to after-sales service, our customer service team is available 24/7. Domestic users can consult via online customer service 

or service hotline, while cross-border users can communicate via English email or PayPal.

* **Dispute Resolution:** If you disagree with the return or exchange result, you can apply for platform mediation. We will handle every after-sales request fairly.

* **Contact Channels:**

* **Online Customer Service:** Entrance to "Customer Service Center" on the mall's homepage;

* **Service Hotline:** 13643666959 (Supports Chinese and English);

* **Email:** zhangpeng564589@outlook.com

* **WhatsApp:** +8613754836073;

* **Company Address:** Room 405, Jingxiang Building, No. 1 Zhenxing Street, Taiyuan Xuefu Park, Shanxi Comprehensive Reform Demonstration Zone.

* Jingheng Technology Mall always prioritizes "user experience," striving to make every shopping experience "worry-free, safe, and comfortable." If you encounter any 

problems during the shopping process, please feel free to contact us!